Shop Policies

Shop Policies:

Returns and exchanges

All products are created in our shop free of smoke or odors and made meeting high-end industry standards. RETURNS; If you have any concerns, please contact us within THREE DAYS of receipt of product. We will handle them on a case by case basis. Unfortunately, WE DO NOT OFFER RETURNS. Your happiness in our products is important to us! But please note that if there is a problem with the product that is beyond our control, (how you care for the product once it is in your hands, natural color variation of the textiles including interwoven threads) we do not offer returns. CARING FOR YOUR ITEMS: Please refer to the care instructions included with your order. Please note that katemarcella home cannot be held responsible in any capacity for the way that you care for your items once received. This includes possible shrinking and stretching of your items due to over steaming and ironing as well as conditions of your home that are beyond our control (vents below drapery panels, etc.).

 Also, we strongly suggest not referring to the color swatch photo as an assumption of the actual fabric color based on the varying computer screen settings. No returns are granted based on color and it is solely up to the customer to confirm color choices via sample swatches. PLEASE  Read your product listing and make sure all details are listed and correct. Product listings will include any custom information such as color choices but will not include standard details of the item. If the item is missing any key custom details, IT IS YOUR RESPONSIBILITY TO BRING IT TO OUR ATTENTION BEFORE PURCHASE. For instance: If you requested a rod pocket header and this is not mentioned in the item listing purchased or in the Note to Seller box, it will come with a standard buckram header to be hung with rings. Please note that this situation is not at the fault of katemarcellahome and mention of specific details for your order discussed in messages does not constitute as confirmed details in your final order if those details are not mentioned in your purchased listing.

 

SALE AND CUSTOM ORDERS: We do not accept returns/exchanges on items bought on Sale or during a Promotion. We also do not accept returns/exchanges on CUSTOM ORDERS. CUSTOM ORDERS: A custom order consists of any drapery order as each is fabricated when purchased and is to each customer's needs. A custom order also consists of any product item order that is any different from our standard items. This includes: size, color, fabric, fabrication technique requested, etc.
 

VARATIONS IN ITEMS: When making multiple pillows of one item, we use the same pattern placement of the print. Therefore, we use the same picture for both items. If the pillows are different in pattern placement, it will be noted in the item listing and/or we will have individual pictures of each. NATURAL IMPERFECTIONS IN FABRIC: Please note that when using linen fabrics, natural imperfections may occur including: - raised "slubs" - interwoven threads varying from the color of the fabric - Variations in the color of the linen. These are natural occurrences in our linen! katemarcellahome will make the determination of what is an acceptable imperfection during fabrication. Please note that these imperfections are not considered an acceptable reason for a return of item. SUN BLEACHING OF FABRIC: Please note that katemarcellahome cannot be held accountable for the effects of the sun on the fabrics used in our products. Ultimately, the toll of the sun on fabrics is an inevitable process that cannot be avoided regardless of the fabric. We always recommend using blackout lining to prevent fading of fabric from the harsh sun that comes through windows but the backside of the drapery hems do have the potential of becoming faded. Also, if you choose to use cotton lining, the front of the drapery will ultimately be exposed to the sun resulting from the allowance of light to shine trough the panel. Please note that this is not due to any lack of quality in our fabrics. Please get in touch with any questions about this!